The airline, which is renowned for its excellence in customer service, both on board and on the ground, remains committed to its goal of becoming its customers’ favourite service brand.
Cathay Pacific, the Hong Kong-based premium airline, has once again been ranked amongst the world’s top three airlines following the annual ceremony for the prestigious Skytrax World Airline Awards. Furthermore, at this year’s ceremony, it also received the awards for World’s Best Cabin Crew and World’s Best First Class Lounge.
These awards recognise Cathay Pacific’s commitment to delivering the best experience to all its customers at every stage of their journey: from the attentive service provided by its cabin crew during the flight to the on-ground experience in its unique lounges.
“We are very proud to once again rank amongst the world’s best airlines and to receive such prestigious awards as ‘World’s Best Cabin Crew’ and ‘World’s Best First Class Lounge’. These accolades reflect the tremendous effort of the entire Cathay Pacific team, which continues to deliver the highest standards of customer experience and service, both on board and on the ground. And, most importantly, they encourage us to keep improving as we work to become our customers’ favourite service brand,” said Ronald Lam, CEO of the Cathay Group.
“To make this a reality, we have announced an investment of around 150,000 million Hong Kong dollars to expand and renew our fleet, upgrade our cabins and lounges, and drive digital innovation. All of this will enable us to enhance our customer experience and strengthen Hong Kong’s position as a world-class international aviation hub. We thank all our customers for their continued trust and support, as well as our employees for the professionalism, passion and dedication they bring to every journey,” he adds.
Ronald Lam attended the Skytrax World Airline Awards ceremony in London, alongside Alex McGowan, Director of Operations and Customer Service, and Mandy Ng, Director of Service Delivery, who were on hand to collect the awards.
The award for the World’s Best Cabin Crew recognises the warmth and attention to detail of the teams at Cathay Pacific, whose dedication continues to define the quality of the airline’s service and reinforces its position as one of the world’s leadingpremium airlines.
The award for the World’s Best First Class Lounge follows the reopening earlier this year of
The Wing (First Class), Cathay Pacific’s flagship lounge at Hong Kong International Airport, following a major refurbishment. The completely redesigned space redefines the premium lounge experience, focusing more on comfort, a more sophisticated culinary offering, high-quality service and greater privacy, thereby ushering in a new era in the design of the airline’s leading lounges worldwide.
For further information, visit www.cathaypacific.com.
About CATHAY PACIFIC
Cathay Pacific is a premium, full-service airline based in Hong Kong, with eight decades of history and a founding member of the global oneworld alliance. The Cathay Group also includes the cargo division Cathay Cargo, the low-cost airline HK Express and its lifestyle division. Cathay is a member of the Swire Group.
Source: BURSON GLOBAL