- This iconic Lanzarote resort, unique in its focus on sports, has decided to utilise the most advanced cloud technology to drive its automation.
- Through this project, the organisation has also improved control and traceability across several key processes for the growth of its business.
ARBENTIA, a business consultancy specialising in Microsoft solutions, presents the technology project carried out for Club La Santa – one of Lanzarote’s most iconic resorts and an international benchmark for active holidays. The initiative involved upgrading the resort’s management system to the Microsoft Dynamics 365 Business Central platform, with the aim of modernising and automating management in key business areas. It has also boosted efficiency and process control, whilst strengthening traceability in operations, creating a solid foundation for the continuous improvement of the customer experience.
Innovation and excellence in processes and services
Club La Santa is a unique resort within the hospitality sector, with a clear commitment to sport and active leisure. It boasts an unrivalled location on a 75,000 m² estate, and the complexity of its management exceeds that of a conventional hotel, as it not only provides accommodation and catering but also houses and manages retail spaces (including several sports shops and a supermarket) and sports facilities for practising 80 different sports. Furthermore, Club La Santa organises various sporting events throughout the year, in addition to its more than 500 weekly activities.
“We are a unique resort on the wonderful island of Lanzarote, and an international leader in active holidays for all types of guests, from families seeking new experiences to elite athletes and amateurs who come to enjoy our facilities”, explains Rebecca Schubert, Finance & HR Director at Club La Santa.
Before embarking on the project, Club La Santa already had a management system based on Microsoft technology. However, this system was becoming obsolete and was no longer able to keep pace with the organisation’s growth and developments in the sector.
This was why Club La Santa decided to embark on a new technological transformation project with the help of ARBENTIA. The organisation was clear that this should not be limited to the technical evolution of its management platform, but should instead be viewed as an opportunity to review and improve its processes, align them with Microsoft platform standards, and modernise various key areas of its management that were vital to the business.
Efficiency, reliable information and more agile operations
ARBENTIA’s project focused on processes with a high operational impact, such as procurement management, stock and warehouse control, supermarket management and goods receipt, which were particularly important areas given the high volume of orders received by Club La Santa. As part of the initiative, the resort also sought to automate tasks that had previously required a great deal of manual intervention, such as the invoice approval workflow. Automating these processes would not only reduce processing times but also improve traceability.
Club La Santa’s digital transformation using the Microsoft Business Central platform in the cloud has brought about a very positive change for the entire organisation. “The project we have carried out with ARBENTIA’s support has had a significant impact on our day-to-day operations. We now have a more intuitive, visual and flexible interface,” explains Penélope Artiles, the organisation’s Head of Procurement.
At a business level, the main benefit achieved by Club La Santa has been a significant improvement in operational efficiency across all its management areas. As its spokespeople confirm, having more organised and standardised processes translates into much faster and more agile management, not to mention a reduction in manual tasks and improved control.
The Club La Santa team now has access to much more reliable and accessible information, which reduces incidents and facilitates decision-making, both strategic and day-to-day. Added to this is the fact that they now have a modern solution ready to meet future needs.
ARBENTIA’s support and technological services have been fundamental to the project’s success. “ARBENTIA understood our needs from the very start, got fully involved and supported us on a day-to-day basis, bringing a very practical approach. We believe this made all the difference and has been fundamental to the positive outcome achieved”, explains Schubert.
About ARBENTIA
ARBENTIA is a technology consultancy specialising in providing innovative solutions to digitise business processes, with over 20 years’ experience, a team of more than 180 professionals and offices in Madrid, Galicia, the Canary Islands, Cantabria and the Basque Country. As a Microsoft Partner specialising in business application solutions, ARBENTIA’s mission is to support companies in their digitalisation processes, delivering innovative, connected, intelligent, responsible and sustainable business solutions.
Source: ATREVIA Comunicación